Junior System/Support Engineer

Excellent entry-level position for a candidate with a passion for technology and a desire to learn more about our software portfolio and how we implement solutions into our customer environments.

 

Hours: Monday-Friday, 37.5 hours per week 
Contract: Permanent
Salary: £25,000 -£32,000 per annum
Location: London E1, working from home after onboarding

The Role:

We are looking for a keen candidate that can provide friendly, customer-facing support, be proactive about solving problems, contribute to group troubleshooting discussions, and have the aptitude to learn how to set up, configure and administrate systems and applications. Full training will be provided for the right candidate.

This role will be focused on growth and gaining a firm foundation of technical knowledge, deployment architectures and methodology, and communication skills.

Beyond this, we encourage further expansion into other areas (depending on capability and areas of interest); examples include application specialist, shell or other scripting, cloud architecture or database manipulation.

IO Integration has a London based office; however approximately 80% working from home (after onboarding) expected. Ability to travel - 20% within the UK and, to a lesser extent, abroad.

Key Duties and Responsibilities:

• Providing first line support to customers
• Liaising with customers and internal experts to ensure appropriate and timely action is taken, consistently driving towards solutions
• Prioritise and manage multiple open issues at one time in our helpdesk
• Pro-active identification and escalation of potential risks and issues
• Provision of clear step-by-step technical help, both written and verbal
• Staying abreast of software releases, new features and ongoing training/development in relevant products and functionalities
• Attending onsite where necessary, and participation in a regular cycle of client visits
• Continuous improvement of technical and interpersonal skills

Skills:

• Knowledge of server operating systems (Linux preferred)
• Awareness of Cloud infrastructure services (AWS, Azure, etc.)
• Understanding of development practices
• Scripting skills are advantageous but not essential
• Knowledge of networking principles
• Excellent communication skills, both written and verbal
• Application installation and configuration within a business environment

Experience:

• Working with the creative technology sector is preferred
• Implementing and administrating or using any Digital Asset Management and Creative Operations/Workflow solutions is advantageous

About the Company:

IO Integration is a leading technology consultancy and implementation partner. With offices throughout the USA, the UK and Australia, IO Integration helps brands, agencies and retailers find the right technology to unleash their creative workflows around the world.

Our expertise covers the process of transformation: from solution design, through solution development, into organizational change management and long-term support.

What to do next?

Click apply – to find out more, look at our website to see what we’re about!  

https://www.iointegration.com/

Or, know someone who would be a perfect fit? Let them know!

B4 7DA Birmingham Directions View page

Corby

NN17 1AR Corby Directions View page

Desborough

NN14 2PH Desborough Directions View page

East Finchley

N2 9PJ
N2 9PJ London Directions View page

Hampshire

GU32
GU32 Petersfield Directions View page

Hemel Hempstead

HP2 7TG
HP2 7TG Hemel Hempstead Directions View page

Home based, travel UK and Ireland

B4 7DA Birmingham Directions View page

London E1

E1
E1 London Directions View page

London E14

E14
E14 London Directions View page

London EC1

EC1V
EC1V London Directions View page

London EC3

EC3R 6HD
EC3R 6HD London Directions View page

London N7

N7
N7 London Directions View page

London (SE1)

SE1
SE1 London Directions View page

London SE15

SE15 3SN
SE15 3SN London Directions View page

London & South East

of Freedom#8573311~!# London Directions View page

Market Harborough

LE16 9BX
LE16 9BX Market Harborough Directions View page

Northamptonshire

Northamptonshire
NN3 6NW Northamptonshire Directions View page

Nottingham

NG1 5AW Nottingham Directions View page

Oxfordshire

OX1 Oxford Directions View page

Rugby

CV21 2DY Rugby Directions View page

Towcester

NN12 Towcester Directions View page

Teamtailor

Applicant tracking system by Teamtailor