Hours: 47 hours a week, Monday-Friday with alternate Saturday
Salary: £18,000-£24,000 per annum, (OTE £22,800 - £28,800)
Location: Hereford, HR1 1LN
Our client, an established motor retailer is looking for a Service Advisor to join their team in Hereford. As a Service Advisor you will be responsible for communicating with customers ensuring that you deliver an outstanding customer experience.
Key Duties and Responsibilities:
- High level of contact with external and internal customers
- High level of paperwork
- High level of telephone contact, including handling multiple phone calls
- Safety policies and procedures
- Work in a busy, active, lively environment.
- Appropriate telephone techniques and etiquette
- Attention to detail
- Ability to write clearly and legibly and to listen and document items accurately
- Ability to work independently
- A professional appearance and an enthusiastic attitude
- Ability to remain positive in stressful situations
- Ability to manage own time and workflow
- Understanding of automotive systems (e.g., understanding of basic vehicle layout, function, and location of parts)
- Understanding of warranty guidelines and how to accurately apply them to warranty service orders (warranty policies and procedures)
- Understanding of retail/wholesale standards and adherence to those standards
- Understanding of the retail facility’s organisational structure.
Our client is committed to providing great rewards to the people who drive their success; whether it’s taking care of their health, providing for their future or making sure your needs are met. Therefore, they offer the following benefits to all staff:
- 31 days paid holiday (inc. bank holidays) rising by 1 day after each 5 years worked
- Excellent pay package
- Company Pension Contribution
- Large modern showrooms and workshops
- Free MOT and 50% Discount on Services
- New & used car staff offers
- Annual bonus of £4,800 OTE
- Death in service Benefit
- Free eye test, dental & therapy treatments
- Up to £25,000 personal accident benefit
- Online discounts at many popular shops.
If this sounds like your next challenge, apply today with your CV.